Pacific Fertility Center has a Financial Team which consists of four Financial Coordinators. The Financial Team is here to provide our patients with information and the assistance they need so they understand their insurance and financial obligations during their treatment at PFC.
The Financial Coordinator will speak to the new patient by telephone or in-person, whichever is preferred by the patient. At that time the Financial Coordinator will discuss the cycle fees, walk through the various financial plans available, discuss the patient's options and guide them through the process of selecting the option most appropriate for them.
Learning about insurance coverage and properly fulfilling the various policy requirements can be confusing. The Financial Coordinators at Pacific Fertility Center are available to assist our patients in clarifying these complicated aspects of health insurance.
If a patient has IVF insurance coverage, the coordinator will contact their insurance company to verify the patient's benefits and assist them in obtaining the maximum benefits from their coverage.
Our Financial Coordinators will continue to assist our patients with all financial and insurance matters throughout their treatment cycle(s) including reviewing the costs of any additional specialized laboratory procedures.
Our billing staff is here to assist patients with any questions regarding their account. They can answer questions regarding a patient's bill or file patient's claims with their insurance company. They can also help with following-up on unpaid claims. For our patient's convenience, the Billing Staff can process payments over the telephone. They are available Monday through Friday between the hours of 9 a.m. and 4:30 p.m.